Become proficient in best practices and tools for operations and supply chain management in the age of artificial intelligence.
| Strategies, practices and tools for optimizing the supply chain: demand forecasting, procurement, planning, inventory management, warehousing, transportation, capacity management, logistics network design, supply chain integration. |
| Concepts, tools and practices for continuous improvement: Lean management system, problem-solving approaches (PDCA, A3 and Six Sigma). |
| Extensive range of specialization courses: transportation, warehousing, enterprise resource planning (ERP) systems, project management, sustainability, applied artificial intelligence, among others. |
| Application of skills acquired through an intervention project and an optional internship in an organization. |
“With all the changes taking place in the field of commerce, it is more important than ever to update your knowledge, develop your professional network, and be a driver of positive change.”
A credit is a unit used to assign a numerical value to the workload required for students to meet the objectives of a given course. One credit represents 45 hours of work. Courses in the Québec university system are generally worth three credits each.
This program prepares you for positions such as:
With the Graduate Diploma in Management – Operations and Supply Chain Management you can, under certain conditions, continue your studies towards earning the Master of Science (MSc) – Operations and Supply Chain Management.
This program is eligible for a Post-Graduation Work Permit (PGWP).
Important! Changes may occur without notice. The laws and regulations of Québec and Canada, as well as the information provided by the ministère de l’Enseignement supérieur (Québec) and by Immigration, Refugees and Citizenship Canada, take precedence over this information.
Already started your program? Check your course list in HEC en ligne > Academic Progress.
You must pass 10 courses for a total of 30 credits.
Foundations of Lean and Continuous Improvement
Introduction to Problem-Solving Approaches: PDCA A3 and Six Sigma
Governance and Management of Improvement Initiatives
Improvement Kata Coaching Kata and Scientific Thinking
Continuous Improvement Tools (process mapping 5S poka-yoke jidoka SMED etc.)
Lean Leadership
Strategy Deployment and Hoshin Kanri
Daily Management Systems and Strategic Alignment
Organizational Culture and the Learning Organization
AI and Continuous Improvement
Demand forecasting
Inventory management
Supply chain management
Revenue management
Facility location
Supply chain network designs
Strategic choices for supply chain positioning (lean agile leagile)
Supply chain performance metrics and maturity level
Planning and management systems for supply chain activities (MRP; MRP II; ERP; APS)
JIT TPS and "Lean" supply chain
Collaborative sales and operations planning
Bullwhip effect (causes how to measure and how to mitigate it)
Implementation of integrated supply chain management (DRP; flowcasting; continuous replenishment; CPFR)
Supply chain resilience
Sustainable supply chain
Digitalization of the supply chain and "Supply Chain 4.0"
Specific characteristics of supply chains in different industries (e.g. healthcare humanitarian technology pharmaceutical)
You can either choose:
Environmental technologies
Energy efficiency
Energy efficiency paradox
Eco-designs principles and implementation
Reverse logistics
Waste and end-of-life management
Human rights and fair wages in supply chains
Employees health and safety and working conditions in global supply chain
Sustainable procurement
Les étapes de la gestion d'un projet du choix du projet jusqu'à son exécution et sa clôture en passant par sa planification
Les qualités d'un bon gestionnaire de projet
La gestion des parties prenantes dans un projet
Les critères de succès d'un projet
Les projets de logistique industrielle et commerciale
Les projets de logistique événementielle
Les projets de logistique humanitaire
L'étude de cas de projets concrets dans les trois domaines cités précédemment
Organization and evaluation of the procurement function
Outsourcing
Procurement strategy
Supplier management
Ethical and sustainable procurement
Use of information technologies in procurement
Global procurement
Public procurement
- Economic social ecological and managerial importance of services.
- Classifications and characteristics of services.
- The service concept the role of the different functions of the organization and the variables of the management of its operations.
- Service delivery processes and service delivery systems characterization.
- Strategic management of service operations.
- Productivity and capacity management in services.
- Quality management in services.
- Technologies and innovation in service delivery processes and operations management.
- Challenges of firm's growth and service operations internationalization.
- Digital transformation of service operations and artificial intelligence applications.
- Servitization - services in manufacturing companies.
- Trends in service operations management.
Gain relevant work experience in the field of operations and supply chain management.
Gain work experience in Quebec
Putting into practice the theoretical concepts seen in class
Consolidate the concepts acquired in class
Developing a professional network
Validate his/her choice of professional developement
1. Strategic role of transportation in the supply chain
2. Comparison of transportation modes: road rail maritime air intermodal
3. Outsourcing decisions: private fleet vs external services
4. Vehicle routing and delivery optimization
5. Carrier cost structures and performance analysis
6. International transportation: key actors and incoterms
7. Port and airport operations management
8. Carrier business models
9. Transportation Management Systems (TMS)
10. Sustainable logistics and carbon footprint reduction
11. Capacity management in transportation infrastructure
12. Risk and resilience in transportation networks
13. Integration of transportation systems into global logistics strategies
- Warehouse design process
- Order picking process planning
- Equipment selection
- Layout
- Technology
Linear and mixed integer programming (methodology)
Data Envelopment Analysis (DEA) (methodology)
Decision trees (methodology)
Monte Carlo Simulation (methodology)
Linear Regression (methodology)
Production and distribution planning (application)
Performance measurement (application)
Investment decisions (application)
Portfolio analysis (application)
Project planning (application)
Revenue management (application)
Foundations of operations management
Flow and capacity analysis
Operational system performance
Variability and uncertainty
Queue management
Discrete-event simulation
Strategies for capacity and flexibility management
Familiarization with the consulting field and its specific requirements: major areas of intervention managing a consulting firm etc.
Exploration of the general intervention process: the main stages in the consulting process the various approaches the different roles that consultants can play the main deliverables etc.
Introduction to the main skills and attitudes required during the various stages of the consulting process.
Self-awareness with regard to the requirements for the role of consultants and the consulting practice.
1. Compétences en développement organisationnel
2. Facilitation en fonction de sa personnalité
3. Gestion de ses émotions en contexte de facilitation (MSCEIT)
4. L'apprentissage dans les organisations
5. L'animation de réunion et de groupe de travail
6. La résolution de problème en équipe (prise de décision amélioration de la qualité Kaizen etc.)
7. La facilitation d'un groupe de codéveloppement
8. L'animation d'une communauté de pratique
9. Le groupe de discussion (focus group) et le Fishbowl
10. La démarche d'enquête appréciative (Appreciative Inquiry)
11. Le World Café et l'Open Space Technology
12. La conférence de recherche du futur (Future Search Conference)
Navigation in SAP
Material master data management
Procurement management
Supplier selection and management
Inventory management - reactive and proactive approaches
Planning without production
Planning with production
Sales processes
Customer and distribution management
Specialized solutions vs. ERP integrated into supply chains
ERP and supply chain resilience
Artificial intelligence in ERP
Introduction to Analytics and AI in Supply Chains (Key definitions potential applications risks and responsibilities)
Descriptive Supply Chain Analytics (metrics and key performance indicators data visualization introduction to unsupervised learning and building interactive dashboards with Power BI)
Predictive Supply Chain Analytics (demand forecasting using external data sources with an introduction to supervised learning methods)
Prescriptive Supply Chain (analytics Inventory and pricing optimization online fulfillment optimization along with the formulation and solution of optimization models)
Managing Supply Chain Uncertainty (simulation and stochastic optimization pre-event risk mitigation strategies and post-event recovery planning)
Hands-on Programming Workshops with Python and Generative AI (introduction to Python; programming basic analytical pipelines; understanding and adapting complex analytical pipelines; using GAI to debug and generate code)
The topics covered vary according to the intervention project.
Rolling admission: you may submit your application at any time.
To have a greater selection of courses at the time of enrollment, please submit your application before the deadlines indicated below.
To comply with immigration requirements, you must submit your application no later than the deadlines indicated below.
Select the education system in which you studied:
You must hold an undergraduate degree of at least 90 credits (bachelor's degree).
You must have earned a GPA of at least 2.7 out of 4.3 for your undergraduate degree. If the university in which you completed this degree requires a higher GPA for admission to a graduate program, this is the average to take into account.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold at least a general licence degree or a state-recognized bachelor's degree after at least 3 years of university studies (180 ECTS).
Not eligible:
You must have earned an average of at least 12 out of 20 for all years of university studies.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold a state-recognized undergraduate degree after 3 years of university studies (180 ECTS).
Not eligible: bachelor’s or license degrees including a technical degree (BTS, DTS, or DUT).
You must have earned an average of at least 12 out of 20 or a comparable average for all years of university studies according to the country’s grading system.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
The amounts below are approximate. For the detailed amounts per credit or per term, see the tuition fees schedule (PDF, 105 Kb). These amounts do not include the cost of health insurance, course materials, housing, or other expenses.
Each term, you will receive a bill with the exact amount you owe based on your credit load.
You pay the Quebec rate if you are a resident of Quebec according to certain criteria, such as having a Quebec birth certificate or a Québec Selection Certificate.
Total cost of a 30-credit program: $4,700
See if you meet one of the Quebec residence criteria.
You pay the Canadian rate if you are a citizen by birth or naturalization, an Indigenous person, or a permanent resident of Canada.
Total cost of a 30-credit program
See whether you can receive an exemption and pay the Quebec rate.
Through an agreement between governments, you are eligible for an exemption allowing you to pay the Quebec rate instead of the international rate.
Total cost of a 30-credit program: $4,700
Check the conditions you must meet to receive this exemption.
You pay the international rate if you are from a country outside Canada. There is no exemption for your situation.
Total cost of a 30-credit program: $24,400
See whether you can receive an exemption and pay the Quebec or Canadian rate.
To ensure the proper rate is applied, you may need to provide documents proving your legal status once you have been admitted.