Become proficient in best practices and tools for operations and supply chain management in the age of artificial intelligence.
| Strategies, practices and tools for optimizing the supply chain: demand forecasting, procurement, planning, inventory management, warehousing, transportation, capacity management, logistics network design, supply chain integration. |
| Concepts, tools and practices for continuous improvement: Lean management system, problem-solving approaches (PDCA, A3 and Six Sigma). |
| Extensive range of specialization courses: transportation, warehousing, enterprise resource planning (ERP) systems, project management, sustainability, applied artificial intelligence, among others. |
| Application of skills acquired through an intervention project and an optional internship in an organization. |
“With all the changes taking place in the field of commerce, it is more important than ever to update your knowledge, develop your professional network, and be a driver of positive change.”
A credit is a unit used to assign a numerical value to the workload required for students to meet the objectives of a given course. One credit represents 45 hours of work. Courses in the Québec university system are generally worth three credits each.
This program prepares you for positions such as:
With the Graduate Diploma in Management – Operations and Supply Chain Management you can, under certain conditions, continue your studies towards earning the Master of Science (MSc) – Operations and Supply Chain Management.
This program is eligible for a Post-Graduation Work Permit (PGWP).
Important! Changes may occur without notice. The laws and regulations of Québec and Canada, as well as the information provided by the ministère de l’Enseignement supérieur (Québec) and by Immigration, Refugees and Citizenship Canada, take precedence over this information.
Already started your program? Check your course list in HEC en ligne > Academic Progress.
You must pass 10 courses for a total of 30 credits.
Origins and foundations of Lean and continuous improvement
A3 problem solving
Toyota Kata and scientific thinking
Continuous improvement tools (process mapping 5s kanban pokayoke SMED etc.).
Kaizen events Reengineering and 6 sigma
Strategy deployment and hoshin kanri
Lean Management System Daily Management System (DMS) and strategic alignment
Lean Leadership
Organizational culture and the learning organization
- Demand forecast
- Inventory Management
- Supply Chain Management
- Revenue Management
- Facility Location
- Supply Chain Networks Design
- Transportation Network Design
- Continuous Replenishment MRP MRP II and ERP
- Collaborative Sales Planning and Operations
- Efficient and responsive supply chains
- Toyota Production System Kanban and Lean Management
- Internal integration and external integration
- Bullwhip Effect and Collaborative Replenishment Programs
- DRP and flowcasting
- Risk management and supply chain resilience
- Digitizing the supply chain
- Humanitarian and healthcare logistics
You can either choose:
Environmental technologies
Energy efficiency
Energy efficiency paradox
Eco-designs principles and implementation
Reverse logistics
Waste and end-of-life management
Human rights and fair wages in supply chains
Employees health and safety and working conditions in global supply chain
Sustainable procurement
Les étapes de la gestion d'un projet du choix du projet jusqu'à son exécution et sa clôture en passant par sa planification
Les qualités d'un bon gestionnaire de projet
La gestion des parties prenantes dans un projet
Les critères de succès d'un projet
Les projets de logistique industrielle et commerciale
Les projets de logistique événementielle
Les projets de logistique humanitaire
L'étude de cas de projets concrets dans les trois domaines cités précédemment
Outsourcing; the role of purchasing in outsourcing decisions; procurement outsourcing
Organizing the purchasing function: centralized vs. decentralized approaches
Purchasing portfolio models TCO
Selecting evaluating and developing suppliers
Managing supplier relationships
Purchasing ethics and sustainability
Global sourcing benefits and costs
The main themes covered in this course include:
Importance challenges and issues in service operations management.
Development and evolution of the knowledge field of service operations management.
Characterization and design of the service delivery system and service portfolio.
Strategic analysis frameworks for service operations.
Critical aspects of operations management in service-oriented businesses (capacity management quality management customer experience management technology and physical support).
Specific of different service delivery systems (professional services public services commercial sector and others).
Major transformations in the service sector and service offerings (digitalization the sharing economy new business models servitization).
Gain relevant work experience in the field of operations and supply chain management.
Gain work experience in Quebec
Putting into practice the theoretical concepts seen in class
Consolidate the concepts acquired in class
Developing a professional network
Validate his/her choice of professional developement
- Role and importance of transportation in logistics
- Characteristics of different transportation modes and infrastructures
- Operations planning and control process in transportation
- Decision support techniques and technologies in transportation
- Strategic issues and trends in transportation
- Warehouse design process
- Order picking process planning
- Choice of equipment
- Layout
- Technology
Methodological approaches :
- Linear and Integer Programming
- Data Envelopment Analysis
- Decision tree analysis
- Monte Carlo simulation
Applications:
- Production and distribution planning
- Performance measurement
- Capacity investment planning
- Portfolio analysis
- Project scheduling
- Revenue management
1. Operational systems strategy and trade-offs
2. Basic concepts of process analysis (elements of a system flow analysis capacity bottleneck Little's law basic relationships between key performance indicators)
3. Analysis of an operational system with variability (sources and impact of variability safety capacity waiting line analysis blocking and starving in production lines discussion of `The Goal')
4. Simulation workshops (basic concepts of discrete event simulation; introduction to the software modeling simple systems such as production lines; modeling complex systems; output analysis)
5. Strategic issues in capacity management (pooling of resources; flexibility and the concept of chaining)
6. Application of capacity management for specific contexts
7. Variety management (costs related to variety modular design; postponement)
Familiarization with the consulting field and its specific requirements: major areas of intervention managing a consulting firm etc.
Exploration of the general intervention process: the main stages in the consulting process the various approaches the different roles that consultants can play the main deliverables etc.
Introduction to the main skills and attitudes required during the various stages of the consulting process.
Self-awareness with regard to the requirements for the role of consultant and the consulting practice.
1. Compétences en développement organisationnel
2. Facilitation en fonction de sa personnalité
3. Gestion de ses émotions en contexte de facilitation (MSCEIT)
4. L'apprentissage dans les organisations
5. L'animation de réunion et de groupe de travail
6. La résolution de problème en équipe (prise de décision amélioration de la qualité Kaizen etc.)
7. La facilitation d'un groupe de codéveloppement
8. L'animation d'une communauté de pratique
9. Le groupe de discussion (focus group) et le Fishbowl
10. La démarche d'enquête appréciative (Appreciative Inquiry)
11. Le World Café et l'Open Space Technology
12. La conférence de recherche du futur (Future Search Conference)
Navigation in SAP
Material master data management
Procurement management
Supplier selection and management
Inventory management - reactive and proactive approaches
Planning without production
Planning with production
Sales processes
Customer and distribution management
Specialized solutions vs. ERP integrated into supply chains
ERP and supply chain resilience
Artificial intelligence in ERP
- Overview of analytics (definitions; potential; risks and responsabilities)
- Descriptive analytics in the supply chain (metrics and key performance indicators; visualization)
- Retail logistics analytics (demand forecasting using external data; store inventory replenishment; price optimization)
- Transportation and network analytics (distribution in online and omnichanel retailing)
- Disruption management (stochastic optimization of pre-event mitigation and post-event restoration plans)
- Python coding workshops (introduction to programming and Python libraries; program elementary analytics pipelines; understand complex analytics pipelines)
The topics covered vary according to the intervention project.
Rolling admission: you may submit your application at any time.
To have a greater selection of courses at the time of enrollment, please submit your application before the deadlines indicated below.
To comply with immigration requirements, you must submit your application no later than the deadlines indicated below.
Select the education system in which you studied:
You must hold an undergraduate degree of at least 90 credits (bachelor's degree).
You must have earned a GPA of at least 2.7 out of 4.3 for your undergraduate degree. If the university in which you completed this degree requires a higher GPA for admission to a graduate program, this is the average to take into account.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold at least a general licence degree or a state-recognized bachelor's degree after at least 3 years of university studies (180 ECTS).
Not eligible:
You must have earned an average of at least 12 out of 20 for all years of university studies.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold a state-recognized undergraduate degree after 3 years of university studies (180 ECTS).
Not eligible: bachelor’s or license degrees including a technical degree (BTS, DTS, or DUT).
You must have earned an average of at least 12 out of 20 or a comparable average for all years of university studies according to the country’s grading system.
Relevant work experience may be an asset.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
The amounts below are approximate. For the detailed amounts per credit or per term, see the tuition fees schedule (PDF, 105 Kb). These amounts do not include the cost of health insurance, course materials, housing, or other expenses.
Each term, you will receive a bill with the exact amount you owe based on your credit load.
You pay the Quebec rate if you are a resident of Quebec according to certain criteria, such as having a Quebec birth certificate or a Québec Selection Certificate.
Total cost of a 30-credit program: $4,700
See if you meet one of the Quebec residence criteria.
You pay the Canadian rate if you are a citizen by birth or naturalization, an Indigenous person, or a permanent resident of Canada.
Total cost of a 30-credit program
See whether you can receive an exemption and pay the Quebec rate.
Through an agreement between governments, you are eligible for an exemption allowing you to pay the Quebec rate instead of the international rate.
Total cost of a 30-credit program: $4,700
Check the conditions you must meet to receive this exemption.
You pay the international rate if you are from a country outside Canada. There is no exemption for your situation.
Total cost of a 30-credit program: $24,400
See whether you can receive an exemption and pay the Quebec or Canadian rate.
To ensure the proper rate is applied, you may need to provide documents proving your legal status once you have been admitted.