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Elevator malfunction

In case of elevator malfunction:

  1. Press the emergency button to be connected with Security Service.
  2. Remain calm: elevators are protected against falls and are naturally ventilated.
  3. Do not try to force the doors open or attempt any action on your own.
  4. Get out of the cabin only once you have been authorized to do so.

NB. Notify a security agent of any elevator malfunction or any unusual sound.

Contact us

[email protected]

Côte-Sainte-Catherine Building
3000, De La Côte-Sainte-Catherine Road
514 340-6611

Decelles Building
5255, Decelles Avenue
514 340-6969

Hélène Desmarais Building
501, De La Gauchetière Street West
514 340-3869

Team

Steve Beauséjour, ing.
Director of Security Service
514 340-6680
[email protected]

Laura Lapointe
Responsible of security operations
514 340-6690
[email protected]

Maripier Castonguay
Fire prevention and emergency measures advisor
514 340-6692
[email protected]

Camille Thuot
Administrative assistant
514 340-3610
[email protected]

Access card requests: [email protected]


Security Service > Emergency measures > Elevator malfunction