TITAH, Ryad, MACLEAN, Donald;
« Implementation and Impacts of IT Service Management in the IT Function »,
International Journal of Information Management, 2024 (status : accepted).
ALJUKHADAR, Muhammad, BÉLISLE, Jean-François, CORREA DANTAS, Danilo, SÉNÉCAL, Sylvain, TITAH, Ryad;
« Measuring the service quality of governmental sites: Development and validation of the e-Government service quality (EGSQUAL) scale »,
Electronic Commerce Research and Applications, vol. 55, 2022, p. 1-12.
LIU, Jiawen, GONG, Yeming, ZHU, Joe, TITAH, Ryad;
« Information technology and performance: Integrating data envelopment analysis and configurational approach »,
Journal of the Operational Research Society, vol. 73, no 6, 2022, p. 1278-1293.