Ombudsman
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The Ombudsman receives requests from members of the HEC Montréal community who believe their rights have been violated or that they have been treated unfairly, after having used all avenues of recourse provided by the School.
Who can use the services of the Ombudsman?
Members of the HEC Montréal community, as well as persons who have applied for admission or wish to do so.
What requests can the Ombudsman take on?
The Ombudsman ensures that members of the HEC Montréal community receive fair and equitable treatment in their dealings with the School’s various administrative services.
- She receives and handles requests made by members of the HEC Montréal community who have exhausted all other avenues of recourse available to them within the School.
- She can advise them on any decision or action taken by the university’s administration.
What requests the ombudsman cannot take on?
The Ombudsman cannot take on a request in the following situations:
- You can still use an internal procedure provided for under HEC Montréal’s regulations or directives.
- Your request is the subject of legal or quasi-legal proceedings, or if a formal notice relating to these facts has been sent to HEC Montréal.
- Your request relates to the application or interpretation of a collective agreement or an employee’s right to be represented by a union.
- Your request relates to an incident of sexual violence, incivility, or harassment, in which case you should contact the Bureau du respect de la personne, at respect@hec.ca.
- Your request relates to discrimination, in which case you should contact the head of the Equity, Diversity, and Inclusion Committee, at edi@hec.ca.
Please note that the Ombudsman cannot give you legal advice or represent you in court.
How are requests handled?
When the Ombudsman takes on an eligible request, she can:
- Investigate the validity of the request, in which case she will have access to all documents and information she may require
- Identify and propose solutions.
She also helps improve practices by recommending adjustments to regulations and institutional procedures.
The Ombudsman acts in a manner that is fully impartial and confidential. She enjoys total independence, guaranteed by the fact that she reports directly to the Chair of HEC Montréal’s Board of Directors.
Annual reports
For more information
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