Michel Cossette
Professor,
Department of Human Resources Management
Presentation
Image
Contact information
Email :
[email protected]
[email protected]
Phone :
514 340-7038
514 340-7038
Secretary :
514 340-6886
514 340-6886
Fax :
514 340-6898
514 340-6898
Office :
5.713A
5.713A
Lise‑et‑Giuseppe‑Racanelli Building
3000, Côte-Sainte-Catherine Road
Montréal, Québec, Canada
H3T 2A7
Other title(s)
- Director, Department of Human Resources Management
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Titre de professeur
Education
- Ph. D. (psychologie industrielle / organisationnelle), UQAM
- M. Ps. (psychologie), UQAM
- M. Sc. (gestion des ressources humaines), HEC Montréal
- B. Sc. (psychologie), Université de Montréal
Expertise
- Emotional labour, service performance, and psychological well-being
- Job attitudes and personnel retention
- HR analytics and roles of HR professionals
Current research
My first field of research is to understand the motivational process underlying the implementation of relational skills. More specifically, the question that guides my work is: what are the organizational and individual factors that motivate employees to implement service strategies that are optimal for their performance and psychological health?
My second area of expertise is the evaluation of human resource management programs. In order to demonstrate added value to senior management, HR professionals must increasingly measure not only HR process indicators, but also indicators demonstrating the effectiveness and impact of these programs. What are these indicators? How are they measured and used? What dictates the choice of professionals? These are some questions that guide my work, research and intervention alike, related to what is called HR analytics.
Summer 2026
METH 60302
Recherche et intervention en gestion
Winter 2026
METH 60302
Recherche et intervention en gestion
Fall 2024
METH 60302
Recherche et intervention en gestion
This publication selection covers the last five years.
This selection of supervision activities covers the last five years.