Subject
Human resources and labour relations
Program
Bachelor’s degree (BBA)
Location
Côte-des-Neiges
Instruction mode
Credits
3
Description
Understand the factors contributing to the occurrence of conflict at work, diagnose different types of conflict and apply intervention skills to address specific cases.
Research in industrial psychology shows that managers spend about 20% of their time managing conflict. Although conflicts have always been an integral part of life in organizations, they are becoming more and more pervasive and take up a larger part of a manager's time. This course presents strategies for resolving work-related conflicts, whether these are present among employees or between an employee and an employer.
Themes covered
Fundamentals of Conflict Management
Sources of Conflict and Related Resolution Strategies
Conflict Escalation Factors and Related Resolution Strategies
Principles of Effective Management and Work Organization
Principles of Collaborative Negotiation
Principles of Mediation and Coaching for Managers
Principles of Workplace Investigations and Internal Arbitration
Conflict-Prone Teams and Intervention Strategies
Toxic Work Environments and Intervention Strategies
Difficult Colleagues and Subordinates: Intervention Strategies
Difficult Supervisors: Intervention Strategies
Intercultural Work Environments and Conflict Prevention Strategies
Important notes
Course in French : RHRT 20330
Prerequisite(s) : RHRT 10300(A/E)