RHRT 20330A

Understand the factors contributing to the occurrence of conflict at work, diagnose different types of conflict and apply intervention skills to address specific cases.

Research in industrial psychology shows that managers spend about 20% of their time managing conflict. Although conflicts have always been an integral part of life in organizations, they are becoming more and more pervasive and take up a larger part of a manager's time. This course presents strategies for resolving work-related conflicts, whether these are present among employees or between an employee and an employer.