Description
This course examines the principles and practices of process and performance improvement. Students will diagnose situations and use tools within a process improvement approach or the use of the Lean Six Sigma management system.
Continuous improvement via the Lean Six Sigma approach is a robust methodology, even a management philosophy, that sustains the competitive advantage of organizations. Processes - manufacturing, service or support - are the vectors of this value creation. Based on efficient and effective processes, this approach supports the achievement of strategic, tactical and operational objectives within an integrated management framework. It engages employees, supported by a rich toolbox and constant coaching. This course:
- Explores the many facets of Lean Six Sigma management;
- Provides an overview of the improvement and problem-solving tools and the contexts in which they are most appropriate;
- Demonstrates the steps to take to improve a process and the challenges of an improvement approach;
- Prepares students to integrate this management approach into their daily job or to act as consultants.
Themes covered
- Origins and foundations of Lean and continuous improvement
- Scientific approach to problem solving
- Process improvement approaches (Lean and Six Sigma)
- Techniques and tools for process analysis and problem solving
- Improvement kata and coaching kata
- Day-to-day management system and strategic alignment
- Performance management in a Lean context (Hoshin Kanri)
- Lean leadership
Important notes
Course in French : OPER 50502
Préalable(s) : MNGT 56180(A)(Co) ou MNGT 56108(A)(Co) ou MNGT 56109(A)(Co) et être inscrit au MBA à temps plein ou à temps partiel, ou être admis au programme 3792 - Visiteur - Entente mobilité.
Préalable(s) : MNGT 56180(A)(Co) ou MNGT 56108(A)(Co) ou MNGT 56109(A)(Co) et être inscrit au MBA à temps plein ou à temps partiel, ou être admis au programme 3792 - Visiteur - Entente mobilité.