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Ombudsman

The ombudsman receives complaints from members of the HEC Montréal community who feel that they have been treated unfairly or discriminated against, and who have already exhausted all other mechanisms, procedures and internal resources available to help them resolve the issue at hand.

Services

For whom?

The services of the ombudsman are available to every member of the HEC Montréal community: students, prospective students, graduates and all HEC Montréal employees.

How are complaints processed?

When a complaint is filed, the ombudsman must:

  • Investigate the validity of the complaint. To this end, the ombudsman has access to all documents and information he or she may require.
  • Identify and propose solutions.
  • Make formal recommendations.

The ombudsman studies submitted complaints in a manner that is fully impartial, fully independent and fully confidential.

Mediation

In cases of conflict between people and groups, the ombudsman can act as mediator upon request of the HEC Montréal administration.

Annual Report

To contact the ombudsman

Mailing adress

Robert Bisaillon, ombudsman
HEC Montréal
3000, chemin de la Côte-Sainte-Catherine
Montréal (Québec)
H3T 2A7

Office

Decelles Building
Room 5.452
E-mail : ombudsman@hec.ca ou robert.bisaillon@hec.ca
Telephone: 514 340-6917
Fax: 514 340-5633

The office is usually open:

  • Monday and Tuesday
  • 8:30 a.m. – 12 p.m. and 1 p.m. – 4:30 p.m.
  • End of August to end of May

It is recommended to schedule a meeting by contacting the office at 514 340-6917.


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