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Louis Fabien

Associate Professor,  Department of Marketing


Louis Fabien

Contact information

HEC Montréal
3000, chemin de la Côte-Sainte-Catherine
Montréal (Québec)
Canada H3T 2A7

Email: louis.fabien@hec.ca
Phone: 514 340-6423
Secretary: 514 340-6413
Fax: 514 340-5631
Office: 4.723

Other title(s)

Education

  • M.Sc.(marketing), Sherbrooke
  • D.Sc.écon.appl., Louvain-la-Neuve

Expertise

  • Marketing Management in Service Sector Companies
  • Service Quality Management
  • Customer Service Management
  • Front Line Employees Management
  • Marketing Management in Public Organizations

This publication selection covers the last five years.


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Book chapters (1)


FABIEN, Louis, GRÉGOIRE, Yany; « Chapitre 11 : L'Après-Service : La Gestion des Échecs de Service », Marketing de services: amélioration continue de l'expérience client (Édition électronique), Louis Fabien, 2015.



This selection of supervision activities covers the last five years.

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Supervised project supervision – MSc in Management (1)

Analyse des attentes et besoins des usagers de la bibliothèque d'HEC Montréal , by Kathya Poutré
October 2017

Fall 2019

MARK 20197
Marketing et Expérience client
MARK 40130
Marketing

Winter 2019

4-130-13
Marketing
4-131-03
Marketing de services

Fall 2018

3-197-16
Marketing et Expérience client
4-130-13
Marketing

Summer 2018

4-130-13
Marketing

Winter 2018

4-130-13
Marketing
4-131-03
Marketing de services

Fall 2017

3-197-16
Marketing et Expérience client
4-130-13
Marketing

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