$1,595 + taxes
Two days – 9 a.m. to 5 p.m.
To be kept informed of upcoming dates, please send your details to
This seminar takes a closer look at customer service and the customer experience – from ideation to implementation, with a particular focus on new technology and social media. It is designed to provide a comprehensive, coherent approach to ensuring customer satisfaction and loyalty, in keeping with available resources and budgets. The content includes numerous practical examples. At the end of the seminar, you will have the tools required to deliver quality customer service in your organization and thereby maximize your profits.
This program is for you if:
Cultivating and growing customer relationships
Adjusting customer contact centres to incorporate new technology
Crisis and conflict management
Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.