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The continuous improvement dilemma: which approach should you choose?

Boosting performance and adapting to the resulting changes requires a systematic approach, which often involves the continuous improvement of management processes and operational procedures.

But with so many approaches out there – re-engineering, Six Sigma, Lean, Kaizen, PVA, Lean Sigma, TQM and more – how do you narrow down the choice? This seminar will be of interest to you if you would like to learn more about each of these systems so you can determine which is best suited to your organization or validate the choice you have already made. Eight different approaches will be presented. The key elements, implementation stages, human resources requirements and outcomes of each will be explained.


$1,695 + taxes


Two days – 9 a.m. to 5 p.m.

Course given in French

HEC Montréal
June 8, 9, 2021

The course will be a blend of in-person and online content OR fully online if the circumstances require it.

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  • Gain a general understanding of the continuous improvement systems available to you and identify what makes each unique.
  • Distinguish between various tools and methods.
  • Determine the approach that is best for your type of organization.

Is this for you?

  • Professionals
  • Managers
  • Mid-level and senior executives

Special features

  • Management seminar that emphasizes shared input and open discussions to foster a greater understanding of the concepts covered and ensure participants are equipped to make more enlightened decisions for their organization.

“The overview of the various improvement systems is excellent. Mr. Legentil made everything much clearer for me and met all my expectations.”

Éric Allard, VP International Air Freight, Schenker Canada

“The calibre of the information and examples presented was excellent. Mr. Legentil’s experience and command of the subject matter were greatly appreciated.”

Pascal Emard, Manager, Operations, Fédération des caisses Desjardins du Québec


Jean-Marc Legentil
Jean-Marc Legentil
BBA, HEC Montréal, MBA


  • Definition of continuous improvement
  • Continuous improvement dilemma
  • Impact of methods in a management context
  • Definition of corporate objectives and improvement targets

Continuous improvement systems

  • TQM
  • ISO 9000
  • Just in time
  • Process re-engineering
  • Six Sigma
  • Resolution of team problems
  • Lean/PVA
  • Kaizen (continuous improvement or blitz)
  • Lean Sigma
  • Numerous hybrids and “mix and match” approaches

Elements presented for each system

  • Definition
  • Key elements
  • Implementation stages
  • Human aspect
  • Anticipated outcomes


  • Presentation of classic tools and methods used in each of these systems
  • Comparison of various methods based on type of problem
  • Multiple discussions
  • Practical exercises to link theory and context
  • In-depth explanation of tools and methods
  • Concrete business cases from various sectors in Quebec, Canada, the U.S. and Japan

Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.

Former Course Title:

The Continuous Improvement Dilemma: Six Sigma, Lean, Lean Six Sigma, Kaizen, PVA, TQM… Which Approach Should You Choose?

For more information about this program

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Aïcha Seghiri
Program Coordinator

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