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The art of communicating in sensitive management situations

Are you a proactive listener? Do you express yourself clearly? Are you good at recognizing employees for a job well done and encouraging them to continue to improve? Do you keep your cool when emotions start to creep into a conversation? Do you know how to get to the bottom of a problem? In this seminar, you will have the opportunity to examine how you communicate and put your relational skills to the test. You will discover a style of charisma that is best suited to your personality and your position. You will learn how to be clear in conveying your ideas and effective in delivering praise and criticism. You will be equipped to identify situations that threaten to undermine your authority and thwart your communication efforts.


$2,195 + taxes


Two days – 9 a.m. to 5 p.m.

Course given in French

On-site, Downtown
Hélène-Desmarais Building

May 28, 29, 2024
December 3, 4, 2024

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  • Develop or reinforce your role as a communicative leader using the appropriate communication tools and strategies.
  • Reflect on your communicative leadership style.
  • Test your communication abilities to determine where improvements need to be made.
  • Gain a new appreciation for the influence of communication on your work.

Is this for you?

  • Professionals
  • Consultants
  • Managers
  • Mid-level and senior executives
  • Business owners

Special features

  • Opportunity to develop a personal strategy for refining your communicative leadership style.
  • Easy-to-learn and easy-to-apply relational skills to deal with sensitive subjects in the workplace.
  • Input from an expert trainer who in the course of her career has handled a wide range of highly delicate situations.

"Relevant and powerful. This will be very useful to me in my job."

Brigitte Carbonneau, Senior Director of Business Strategy

"I really appreciated the practical aspect of the course and the set of tools we built up over two days."

Suzie Mondésir, Director, Project Manager, Développement internationale Desjardins


Louise Lachapelle
Louise Lachapelle
BA (French Literature), BSp (Visual and Media Arts), MSc (Communication)

Boss-employee relationship

  • Has it changed much in recent years?

Communicative leadership: A springboard for managerial success

  • Unlocking the mystery of charisma
  • Four different styles of charisma
  • Nine characteristics of communicative presence
  • Importance of non-verbal expression

Recap of core communication skills

  • Identify, listen, relay
  • Proactive listening, or how to become an “explorer”
  • Clarity and concision: Two qualities of a good message

A few truths about emotion

  • Aggressiveness vs. assertiveness
  • Achieving success by communicating adult to adult
  • Articulating a clear, assertive message

Feedback: The key to healthy communication

  • Know what to say, how and when to say it, and who to say it to
  • 10 steps of constructive criticism
  • Six steps of effective praise

You cannot not communicate 
What the California School teaches us about communication

  • Everything is communication
  • Everything carries a message
  • Context inevitably shapes the way messages are interpreted.
  • Approach focusing on the practice of one-on-one communication skills
  • Self-assessment
  • Individual exercises
  • Games
  • Situational exercises
  • Case studies

Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.

For more information about this program

 Make an appointment with:


Joëlle Zoghbi
Program Manager

 By Email
 By Phone

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Executive Education > Our programs > Seminars > The art of communicating in sensitive management situations