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Telling it like it is: engaging through communication, even in difficult circumstances

“Telling it like it is” refers to the ability to relay difficult or sensitive information to others without quashing morale. How exactly do you go about announcing a decision you don’t personally agree with? Or yet another major change in your organization? Or a round of layoffs? How do you approach an employee with an attitude problem? This seminar is designed to help you get a better handle on potentially tricky situations like these and deal with them head on rather than indirectly… or not at all. As a result, your employees – and your superiors – will look more favourably on you and your efforts.


$995 + taxes


One day – 9 a.m. to 5 p.m.

Course given in French

HEC Montréal
September 23, 2020

The course will be a blend of in-person and online content OR fully online if the circumstances require it.

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  • Build your managerial fortitude so you can be more comfortable and more competent in handling communication in a challenging context.
  • Inspire others to take action and get results, even in difficult circumstances.
  • Turn tough conversations into moments of inspiration.

Is this for you?

  • Team heads
  • Managers
  • Mid-level and senior executives
  • Leaders

This program is for you if:

  • • You are looking for ways to motivate others to take action and get results, even in difficult circumstances.

Special features

  • Practical, thought-provoking and concise program that shows you how to tap into your managerial courage to conduct difficult and/or sensitive conversations.
  • Unique learning methods that you can begin using immediately.
  • Opportunity to hone your self-awareness using a self-assessment tool you will prepare in advance.


Isabelle Lord
Isabelle Lord
MSc (Management), DESS (Organization and Human Resources), CHRP
Professional Coach

1. C.O.U.R.A.G.E.: The key to managing difficult conversations.
2. Secure buy-in by being assertive and inclusive. Learn and practice techniques for overcoming resistance and meeting the challenge of organizational change.
3. Master the art of asking powerful, thoughtful questions. Learn how to craft your enquiries to get the outcomes you want. Increase engagement, counter resistance and validate understanding.
4. Learn how to be positive and consistent when fixing a problem. Practice using a foolproof technique for criticizing without offending, as well as tools that help you tackle painful or distressing conversations.
5. Find out how to get behind a decision while still remaining true to yourself: Your script is your friend!
6. How to survive a killer question... A strategy for dealing with “gotcha” moments.
7. Learn how to say no without losing your team player status.

  • Self-assessment prior to the workshop
  • Brief overview of theoretical information for each theme addressed
  • Round-table assignments
  • Situational exercises
  • Video testimonials
  • Observations
  • Individual, feedback-based exercises

Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.

A copy of Le courage de dire, transformer 22 conversations difficiles en communication inspirante will be given to all attendees.


Former Course Title

Inspirational Management 2: Telling It Like It Is

For more information about this program

 Make an appointment with:

Joëlle Zoghbi
Program Officer

 By Email
 By Phone

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