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Dispute Management

Workplace disputes are detrimental to a collaborative work environment. They can be a severe impediment to productivity and are often costly, not only financially but also in terms of managers’ time and energy. In fact, research shows that today’s managers spend nearly 20% of their time dealing with conflicts and their repercussions. The ability to resolve disputes is therefore an important part of every manager’s toolbox.

By the end of this seminar, participants will be equipped to handle disputes that can otherwise undermine employee performance and morale.


$1,595 + taxes


Two days - 9 a.m. to 5 p.m.

Course given in French

HEC Montréal
November 6, 7, 2019

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  • Understand the dynamics of a dispute.
  • Understand the principles of dispute management.
  • Know what the available options are when handling a dispute.
  • Respond effectively in the event of an interpersonal conflict.
  • Respond effectively in the event of a group conflict.

Is this for you?

  • Professionals and managers with supervisory/leadership responsibilities.

Special features

  • Fine-tine your managerial skills by using proven conflict prevention, mediation and resolution methods.
  • Learn how to defuse organizational conflicts before they corrode your team’s cohesiveness.


Jean Poitras
Jean Poitras
MPs (Psychology), PhD (Conflict Resolution)
Professor, HEC Montréal

Module 1 – Leading dispute management practices

  • Dispute prevention principles
  • Dispute resolution principles
  • Options for addressing a dispute
  • Case study in organizational conflict

Module 2 – Managing employee disputes

  • Mediation
  • Steps in the mediation process
  • Mediation roleplaying activity

Module 3 – Managing group disputes

  • Distinguishing characteristics of group conflicts
  • Conflict avoidance
  • Case study in conflict avoidance
  • Conflict escalation
  • Case study in conflict escalation

This seminar employs an active approach to learning. Roleplaying, case studies and group discussions will help participants hone their dispute management skills.

Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.

For more information about this program


Pascal-André Allaire
Senior Advisor


514 340-6001 > Executive Education > Our programs > Seminars > Dispute Management

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