Cross-functional management: principles, processes and success factors associated with a matrix or collaborative organization
Many contemporary organizations are refocusing their efforts on improving their business processes and revamping their traditional vertical functional structures in order to enhance their performance and better meet the needs of their clients. Business units with a specific product or market focus, for example, are learning to work around shared processes, such as an integrated service offering.
Similarly, many healthcare agencies are overhauling their structures based on interorganizational, client-centric programs. The need to “break down silos” within an organization and promote a management style that emphasizes processes and networks, with various stakeholders working together on an ongoing basis, is key to delivering value-added outcomes to clients.
Many contemporary organizations are refocusing their efforts on improving their business processes and revamping their traditional vertical functional structures in order to enhance their performance and better meet the needs of their clients. Business units with a specific product or market focus, for example, are learning to work around shared processes, such as an integrated service offering.
Similarly, many healthcare agencies are overhauling their structures based on interorganizational, client-centric programs. The need to “break down silos” within an organization and promote a management style that emphasizes processes and networks, with various stakeholders working together on an ongoing basis, is key to delivering value-added outcomes to clients.
Goals
- Understand the principles and factors linked to the success of a matrix/process-based management approach and what sets it apart from traditional management methods.
- Differentiate between managing resources and managing outcomes within an organization to better grasp the effects of a cross-functional management style.
- Explore the roles and responsibilities of stakeholders and collaborative mechanisms inherent in a horizontal management structure.
- Appreciate the innovative potential of cross-functional, collaborative management.
- Discuss how these new approaches can be implemented within a change management framework.
Is this for you?
This program is for you if:
- You are called upon to adopt or deploy a cross-functional management structure (matrix management, process- or project-based management, network-oriented management, etc.).
- You are involved in interorganizational partnerships.
Special features
- Approach that addresses a topic of timely importance to the business world.
- Instructors with a high level of expertise in cross-functional management and organizational change.
Instructors:
Jean-Marc Legentil
BBA, HEC Montréal, MBA, MBB
Principal Associate, Bell Nordic Consulting
Simon Rousseau
Master of Public Administration, Certified Lean Master
Director General, City of Gatineau
This course is part of the following categorie(s):
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