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Cross-functional management: principles, processes and success factors associated with a matrix or collaborative organization

Many contemporary organizations are refocusing their efforts on improving their business processes and revamping their traditional vertical functional structures in order to enhance their performance and better meet the needs of their clients. Business units with a specific product or market focus, for example, are learning to work around shared processes, such as an integrated service offering.

Similarly, many healthcare agencies are overhauling their structures based on interorganizational, client-centric programs. The need to “break down silos” within an organization and promote a management style that emphasizes processes and networks, with various stakeholders working together on an ongoing basis, is key to delivering value-added outcomes to clients.


$1,695 + taxes


Two days – 8:30 a.m. to 5 p.m.

Course given in French

Offered at HEC Montréal
October 25, 26, 2023

Offered online
March 20, 21, 2024

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  • Understand the principles and factors linked to the success of a matrix/process-based management approach and what sets it apart from traditional management methods.
  • Differentiate between managing resources and managing outcomes within an organization to better grasp the effects of a cross-functional management style.
  • Explore the roles and responsibilities of stakeholders and collaborative mechanisms inherent in a horizontal management structure.
  • Appreciate the innovative potential of cross-functional, collaborative management.
  • Discuss how these new approaches can be implemented within a change management framework.

Is this for you?

  • Managers

This program is for you if:

  • You are called upon to adopt or deploy a cross-functional management structure (matrix management, process- or project-based management, network-oriented management, etc.).
  • You are involved in interorganizational partnerships.

Special features

  • Approach that addresses a topic of timely importance to the business world.
  • Instructors with a high level of expertise in cross-functional management and organizational change.


Jean-Marc Legentil
Jean-Marc Legentil
BBA, HEC Montréal, MBA, MBB
Principal Associate, Bell Nordic Consulting
Simon Rousseau
Simon Rousseau
Master of Public Administration, Certified Lean Master
Director General, City of Gatineau
  • Why take a cross-functional approach to management?
  • Principles and winning conditions of matrix and process-based management
  • Cross-functional management and customer experience
  • Effects of cross-functional management on the allocation of roles and responsibilities, the sharing and processing of information, and the distribution of power and accountability
  • Principles and winning conditions of inter-unit collaboration
  • Cross-functional and collaborative management: Source of innovation and new opportunities
  • Building a culture of cross-functionality and collaborative leadership: Three critical aspects
  • Active approach
  • Theory-oriented presentations
  • Presentation of various cases with real-life examples
  • Comparison of your current management practices with those of organizations that have embraced cross-functional management in one form or another in order to test the suitability of these approaches for your business

Participants in all of our seminars will receive a certificate of completion from Executive Education HEC Montréal.

For more information about this program

 Make an appointment with:

Émilie Mazet

Émilie Mazet
Program Manager

 By Email
 By Phone

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Executive Education > Our programs > Seminars > Cross-functional management: principles, processes and success factors associated with a matrix or collaborative organization