A professional certified coach (PCC) and executive trainer, Isabelle Lord draws on the concept of managerial communication to promote communication as a powerful tool for optimizing management processes. This conviction is the result of 20 years of experience as a communication professional and manager. She has provided strategic advice and coaching to a number of executives to foster effective change-related communication. The former head of organizational communication for National Bank, she is now the president of Lord Communication managériale, a firm that specializes in empowering managers’ communication skills.
Her pragmatic approach reflects the realities faced by her clients and is rooted in constructive feedback. Ms. Lord is also the author of Gestionnaires inspirants : les 10 règles de communication des leaders and Le courage de dire and a regular guest contributor to lesaffaires.com on issues related to management and communication.