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Manage your staff with maximum efficiency

No matter what field you work in and no matter how high up on the corporate ladder you are, if there are people working under you, your performance ultimately depends on them. It is therefore in your best interest to become knowledgeable about, and comfortable with, staff management techniques. This intensive program will give you the tools you need to successfully deal with eight essential considerations of staff management. It will shed light on skill sets to be perfected and common pitfalls to be avoided. By the end of the program, you will be better equipped than ever to leverage your team’s performance and, in turn, your own.


$2,995 + taxes


Four days – 9 a.m. to 5 p.m. 

Course given in French

HEC Montréal
March 14, 15, 28, 29, 2019

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  • Optimize your employees’ performance by mastering the eight essential considerations of staff management. 
  • Take control of your role and responsibilities in terms of staff management.
  • Tap into the expertise of consummate HR professionals and put it to work for you.
  • Learn and avoid common misconceptions about staff management.
  • Build a toolbox you can use to deal with current and future challenges.

Graphique des objectifs

Is this for you?

  • Professionals
  • Professionals working in a supervisory capacity
  • Aspiring managers
  • Managers

This program is for you if:

  • You want to broaden your career horizons and you envision a management role with supervisory duties.
  • You have significant staff management issues to address in order to achieve your business goals.
  • You wish to improve your people management skills.

Special features

  • An intensive four-day course (two two-day blocks).
  • Content based on the input of a series of focus groups involving more than 50 managers, who were asked to identify the eight most critical considerations in staff management.
  • Instructors are all HEC Montréal faculty members.
  • Manual written specifically for the course by the instructors, which will become a vital on-the-job reference tool.

"Good overview of HR best practices, carefully aligned with the needs of today’s businesses."

Jean-Pierre Sirard, Executive Director, APCHQ

"This was an excellent activity for me, because it let us explore the full spectrum of HR themes all in one seminar. The instructors were fantastic and passionate about getting their message across. I feel much more prepared now and my head is full of new ideas."

Julie Piché, Supervisor, GPL Assurance

"This seminar helped me become more knowledgeable about this topic and gave me a structure I can use to develop my businesses."

Stéphanie Laprise, Director, Clinique d’Évaluation et de Réadaptation Yamaska

"I now have the tools I need to be a better manager. I definitely wish I’d taken this course before I took my big leap!"

Mélanie Robitaille, Vice-President, Finance and Administration, Développements Dugua de Mons


Urwana Coiquaud
Urwana Coiquaud
DEA (Law), PhD (Industrial Relations)
Associate Professor, HEC Montréal
Michel Cossette
Michel Cossette
MSc (Management), PhD (Occupational and Organizational Psychology)
Associate Professor, HEC Montréal

Olivier Doucet
Olivier Doucet
MBA, PhD (Human Resources Management)
Associate Professor, HEC Montréal
Jean Poitras
Jean Poitras
MPs (Psychology), PhD (Conflict Resolution)
Professor, HEC Montréal

The instructors are all HEC Montréal faculty members and co-wrote the manual used to teach this program. They also all boast extensive field experience that combines leading-edge knowledge in staff management with practical tools that can be applied in real-world situations. They regularly work with Quebec managers, providing guidance and insight into boosting performance.

Avoiding legal minefields

Day 1 – Morning
Urwana Coiquaud

  • How can you avoid harassment-related legal action?
  • What legal guidelines do you need to follow?
  • How do you manage diversity?
  • Which situations should you pay specific attention to?

Steering clear of the wrong candidates

Day 1 – Afternoon
Anne Bourhis

  • What are some of the “power questions” to ask in an interview?
  • How can you be more astute in evaluating candidates’ answers?
  • What are the best tests to use to assess individual potential?
  • What are some winning methods for streamlining the onboarding process?

Developing your team members’ talent

Day 2 –Morning
Michel Cossette

  • Why is your performance contingent on your staff’s level of skill?
  • Who should be green-lighted for training?
  • How can you make smart choices when funds and resources are scarce?
  • How do you ensure your employees get the training they need?
  • What is the best way to ensure that the material taught is retained and applied on the job?
  • What are the consequences of this follow-up on performance, at the individual, departmental and organizational level?

Recognizing your employees’ contributions in a fair and equitable manner

Day 2 – Afternoon
Denis Chênevert

  • What are the advantages to offering equitable compensation?
  • What are the most effective ways of recognizing performance?
  • How much salary information should you share with your employees?
  • How should you go about allocating performance bonuses?

Optimizing staff performance

Day 3 – Morning
Olivier Doucet

  • How can you set clear, stimulating goals?
  • How and when should you relay feedback to your employees?
  • What are the success factors behind a good performance evaluation?
  • How do you follow up on a performance evaluation?
  • What are the best ways to express your dissatisfaction with an employee’s performance in specific situations and during the evaluation interview?

Resolving workplace conflicts

Day 3 – Afternoon
Jean Poitras

  • Are conflicts inevitable?
  • What is your responsibility when a conflict arises?
  • How can you spot a situation of conflict?
  • What is the secret to choosing the right conflict resolution strategy?
  • How can you prevent and manage conflict?

Dealing with difficult employees

Day 4 – Morning
Anne Bourhis

  • What is the difference between an employee with a problem and a problem employee?
  • What is the supervisor’s role in these situations? What is the employee’s role?
  • What are the appropriate disciplinary measures to take?
  • What are the steps involved in disciplining an employee?

Becoming a visionary leader

Day 4 – Afternoon
Denis Chênevert

  • Why is a good work environment essential to achieving your objectives?
  • How can you foster a happy, productive workplace?
  • What is the secret to engaging your team?
  • How do you address underperformance and turn it around?
  • Dynamic, interactive content
  • Constant emphasis on practical applications
  • Situational exercises
  • Business cases
  • Sharing of participants’ real-world experiences
  • Ongoing validation of newly acquired skills using the course manual
  • Preparatory reading

Participants in all of our Expert Series will receive a certificate of completion from Executive Education HEC Montréal.

À vos marques, prêts, gérez!

Participants will receive a complimentary copy of À vos marques, prêts, gérez!, written by a team of HEC Montréal faculty members.

For more information about this program


Pascal-André Allaire
Senior Advisor


514 340-6001

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Executive Education > Our programs > Expert Series > Manage your staff with maximum efficiency