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Intensive supply chain management program

Lead the pack in terms of understanding the impact of supply chain management decisions on your organization’s performance.

4 expert instructors, all HEC Montréal faculty members


A company’s supply chain can be defined as the end-to-end system used to create value for end consumers. As such, it represents a highly strategic component in a company’s performance. Experienced supply chain managers are in high demand for their ability to sharpen an organization’s competitive edge. Join the ranks of these experts by embracing best practices and broadening your knowledge of the field. Lead the pack in terms of understanding the impact of supply chain management decisions on your organization’s performance.


$3,995 + taxes


Six Tuesdays – 9 a.m. to 5 p.m.

Course given in French

HEC Montréal
April 23, 30, May, 7, 14, 21, 28, 2019

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  • Develop a more integrated vision of supply chain management within your organization.
  • Gain a detailed understanding of the overall supply chain process and its sub-processes.
  • Acquire tactical and operational skills to take advantage of uncertainty.
  • Manage supply chain complexities and risks with agility.
  • Overcome contemporary logistics-related challenges.

Is this for you?

  • Professionals
  • Managers

This program is for you if:

  • You work in a supply chain or service delivery sub-sectors (consultant, 3PL).
  • You wish to broaden your knowledge of the field.

Special features

  • Intensive format.
  • Guest speakers committed to sharing their wide-ranging expertise with you.
  • Opportunity to draw inspiration from best practices in supply chain management.
  • Possibility of discussing and sharing your experiences with other supply chain professionals and managers.

“This program allowed me to validate my skill set as it relates to my work duties.”

Éric Bélanger, Supervisor, Distribution Centre, ABB

“Very interesting and relevant content.”

David Morin-Verville, Warehouse Supervisor and Inventory Coordinator

“A program in tune with the needs of today’s workforce.”

Fahed Bendjaballah, Supply Chain Manager, Gastronomia Aliments Fins Inc.

Coordinator and instructor:

Jacques Roy
Jacques Roy
MBA, PhD (Operations Management), HEC Montréal
Professor, HEC Montréal

The focus of supply chain management is:

  1. Integration of an organization’s procurement, inventory management and distribution operations.
  2. Cooperation among the various links in the chain (suppliers, manufacturers, carriers, distributors and retailers).
  3. Development of innovative reverse logistics solutions (product recycling, waste management and materials recovery).
  4. Coordination of activities that fall under an organization’s supply chain management umbrella.

Most world-class companies that have fared well in recent years owe at least a part of their success to the strategic reconfiguration of their supply chain. A recent survey informs us that this sector is in the midst of a dramatic change in Quebec. Despite this, the importance of logistics remains underappreciated and the benefits of supply chain integration, undervalued.

Day 1 (Morning)
Jacques Roy


  • What is a supply chain and how has it changed over time?
  • Supply chain–related costs
  • Trends and issues

Day 1 (Afternoon)
Michel Cloutier

Upstream supply chain management

  • Understanding demand behaviour
  • Using appropriate tools to anticipate demand
  • Demand forecasting exercises

Day 2 (Morning)
Michel Cloutier and Jacques Roy

Inventory management: Part 1

  • Understanding the costs associated with inventory management
  • Prioritizing efforts more effectively to deliver better results
  • How much do you need to order to maintain maximum efficiency?

Day 2 (Afternoon)
Michel Cloutier

Inventory management: Part 2

  • When should you place your orders?
  • What safety stock level should you aim for to achieve the desired level of service?
  • Specific cases

Day 3 (Morning)
Jacques Roy and special guest, Pierre Massicotte

Downstream supply chain management

  • Order cycles
  • Bullwhip effect
  • Practices: QR, ECR, CPFR, flowcasting
  • CPRF case (L’Oréal Canada)

Day 3 (Afternoon)
Jacques Roy

International supply chain management

  • Global procurement
  • Overseas transportation
    • Stakeholders (freight forwarders and customs brokers)
    • Incoterms

Day 4 (Morning)
Claudia Rebolledo

Procurement management and supplier relations

  • Strategic procurement decisions
  • Procurement of services
  • Selection and evaluation of suppliers
  • Supplier relations management
  • How to attract the best suppliers
  • Procurement best practices

Day 4 (Afternoon)
Michel Cloutier

Warehouse operations management

  • Opportunities for improvement
  • Preparing your orders more effectively:
    • Product positioning
    • Pickup strategy
  • Maximizing available space:
    • Selecting warehouse equipment
  • Some tips on expanding indoor space

Day 5 (Morning)
Jacques Roy


  • Various means of transportation
  • Criteria in selecting a carrier
  • Feasibility of operating your own fleet
  • Carriers and 3PLs

Day 5 (Afternoon)
Jacques Roy

Visit: Groupe Robert

  • Visit to a value-added distribution centre for a leading manufacturer.
    Participants will meet at Groupe Robert’s distribution centre on the South Shore of Montreal.

Day 6 (Morning)
Sylvain Landry and Jacques Roy

Supply chain continuous improvement 

  • How to manage supply chain performance:
    • Performance indicators
    • Benchmarking
  • Lean and kata

Day 6 (Afternoon)
Jacques Roy

Analysis of total cost and network design

  • Understand tradeoffs between cost and level of service
  • Distribution network design
  • Siting
  • Case studies
  • Recap and conclusions
  • Active participation and dynamic content, including discussions with and between participants
  • Pooling of expertise
  • Case discussions
  • Videos
  • Preparatory reading and hands-on exercises

Participants in all of our Expert Series will receive a certificate of completion from Executive Education HEC Montréal.

For more information about this program



Michelle Vaillancourt
Director, Communications and Programs


514 340-6001

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