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Supply Chain Management Essentials

your supply chain.


Lead the pack in terms of understanding the impact of supply chain management decisions on your organization’s performance.

A company’s supply chain can be defined as the end-to-end system used to create value for end consumers. As such, it represents a highly strategic component in a company’s performance. Experienced supply chain managers are in high demand for their ability to sharpen an organization’s competitive edge.

Join the ranks of these experts by embracing best practices and broadening your knowledge of the field. Lead the pack in terms of understanding the impact of supply chain management decisions on your organization’s performance.

4 expert instructors, all HEC Montréal faculty members, plus leading industry guest speakers


  • Develop a more integrated vision of supply chain management within your organization.
  • Gain a detailed understanding of the overall supply chain process and its sub-processes.
  • Acquire tactical and operational skills to take advantage of uncertainty.
  • Manage supply chain complexities and risks with agility.
  • Overcome contemporary logistics-related challenges.
  • Better understand the impacts of the 4.0 revolution on supply chains, including robotics, automation and artificial intelligence, self-driving vehicles, blockchains and big data.


  • Professionals
  • Managers

This program is for you if:

  • You work in a supply chain or service delivery sub-sectors (consultant, 3PL).
  • You wish to broaden your knowledge of the field.


  • Intensive format.
  • Guest speakers committed to sharing their wide-ranging expertise with you.
  • Opportunity to draw inspiration from best practices in supply chain management.
  • Possibility of discussing and sharing your experiences with other supply chain professionals and managers.

“This program allowed me to validate my skill set as it relates to my work duties.”

Éric Bélanger, Supervisor, Distribution Centre, ABB

“A program in tune with the needs of today’s workforce.”

Fahed Bendjaballah, Supply Chain Manager, Gastronomia Aliments Fins Inc.


The focus of supply chain management is:

  1. Integration of an organization’s procurement, inventory management and distribution operations.
  2. Cooperation among the various links in the chain (suppliers, manufacturers, carriers, distributors and retailers).
  3. Development of innovative reverse logistics solutions (product recycling, waste management and materials recovery).
  4. Coordination of activities that fall under an organization’s supply chain management umbrella.

Most world-class companies that have fared well in recent years owe at least a part of their success to the strategic reconfiguration of their supply chain. A recent survey informs us that this sector is in the midst of a dramatic change in Quebec. Despite this, the importance of logistics remains underappreciated and the benefits of supply chain integration, undervalued.

Day 1

Jacques Roy

  • What is a supply chain and how has it changed over time?
  • Supply chain–related costs
  • Trends and issues

Day 2
Inventory management: Part 1

Michel Cloutier and Jacques Roy

  • Understanding the costs associated with inventory management
  • Prioritizing efforts more effectively to deliver better results
  • How much do you need to order to maintain maximum efficiency?

Inventory management: Part 2

Michel Cloutier

  • When should you place your orders?
  • What safety stock level should you aim for to achieve the desired level of service?
  • Specific cases

Day 3
Downstream supply chain management

Jacques Roy

  • Order cycles
  • Bullwhip effect
  • Practices: QR, ECR, CPFR, flowcasting
  • CPRF case (L’Oréal Canada)

International supply chain management

Jacques Roy

  • Global procurement
  • Overseas transportation
    • Stakeholders (freight forwarders and customs brokers)
    • Incoterms

Day 4
Procurement management and supplier relations

Claudia Rebolledo

  • Strategic procurement decisions
  • Procurement of services
  • Selection and evaluation of suppliers
  • Supplier relations management
  • How to attract the best suppliers
  • Procurement best practices

Warehouse operations management

Michel Cloutier

  • Opportunities for improvement
  • Preparing your orders more effectively:
    • Product positioning
    • Pickup strategy
  • Maximizing available space:
    • Selecting warehouse equipment
  • Some tips on expanding indoor space

Day 5

Jacques Roy

  • Various means of transportation
  • Criteria in selecting a carrier
  • Feasibility of operating your own fleet
  • Carriers and 3PLs

Logistics services providers and partnerships

Jacques Roy

  • Coming soon

Day 6
Supply chain continuous improvement

Sylvain Landry and Jacques Roy

  • How to manage supply chain performance:
    • Performance indicators
    • Benchmarking
  • Lean and kata

Analysis of total cost and network design

Jacques Roy

  • Understand tradeoffs between cost and level of service
  • Distribution network design
  • Siting
  • Case studies
  • Recap and conclusions


  • Active participation and dynamic content, including discussions with and between participants
  • Pooling of expertise
  • Case discussions
  • Videos
  • Preparatory reading and hands-on exercises


Coordinator and instructor:

Jacques Roy

Jacques Roy

MBA, PhD (Operations Management), HEC Montréal
Professor, HEC Montréal


Michel Cloutier

Michel Cloutier

MBA (Information Systems), DBA
Guest Professor, HEC Montréal

Sylvain Landry

Sylvain Landry

MASc, PhD (Administration), HEC Montréal, CFPIM
Professor, HEC Montréal

Claudia Rebolledo

Claudia Rebolledo

MSc (Marketing), HEC Montréal, PhD (Administration), HEC Montréal
Associate Professor, HEC Montréal




$3,995 + taxes


Six days - 9 a.m. to 5 p.m.


Offered online

April 9, 16, 23, 30 May 7, 14, 2024


Course given in French


 Make an appointment with:


Joëlle Zoghbi
Program Manager

 By Email
 By Phone

This course is part of the following categorie(s):

Operations and logistics
HEC Montréal Essentials

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Executive Education > Our programs > Supply Chain Management Essentials