L'intelligence émotionnelle, une compétence professionnelle

New approaches to organizing workload, new requirements, "new" competencies

• New requirements associated with new ways of organizing tasks
• Emotional intelligence and organizational efficiency
• Leadership and emotional intelligence
• Bringing meaning to work and the workplace

Developing emotional intelligence

• Structure of human behaviour, intelligence and emotions
• Two dimensions of emotional intelligence: personal and interpersonal management
• Psychological types, personal preferences and emotional competencies
• Developing the emotional intelligence quotient within an organization

Authenticity: The ultimate quest

• Emotional empowerment; the tendency to wear masks
• Quest for authenticity and the management of professional roles
• Investing in individual strengths

Discipline: The key to feeling efficient

• Personal efficiency and self-confidence
• Developing personal on-the-job efficiency
• Being happy at work: the power of optimism

Getting along with others: The essentials of cooperation

• The basics of effective teamwork and the need for conflict
• Developing a moral conscience through empathy
• The value of standing your ground
• Trust-building 101

Keeping both hands on the wheel: Steering through change with a level head

• Changes and adaptation methods
• Finding balance: taking the middle road
• Recognizing and respecting your learning style
• Developing resilience

Acquire and develop skills associated with emotional intelligence that are necessary to fulfill job duties within an organization. 

A number of interactive methods will be used, including case studies, role playing, simulations and a self-assessment questionnaire. 

Managers, professionals and employees interested in developing their emotional intelligence and using these skills in their day-to-day work.

This program is not intended for individuals seeking to resolve personal issues, as its content and focus are educational rather than therapeutic.

1.9 continuing education unit (CEU) is awarded for this program.