L'art de communiquer en situations délicates de gestion :
stratégies et outils
Translated Title"The Art of Communicating Sensitive Management Issues: Strategies and Tools"SummaryThis seminar is available in French onlyAre you a boss who's highly regarded? Are you adept at giving feedback to your staff? Do your employees know when they've done a good job?; do they know when they're performing to expectations? Do you know how to keep your cool? This program can help you establish your own communication strategy, become more aware of sensitive situations and understand and overcome the corresponding difficulties. Workshop Director
B.A. (lettres françaises); B. Sp. (arts visuels et médiatiques); M. Sc. (communication) Trained communication professional |
Next datesMontreal (HEC Montréal) : 9 a.m. to 5 p.m. FeesNeed information ? |
+ Program
Day 1
The boss-employee relationship
- What type of leader or coach do you identify with?
Key communication skills
- Asking questions
- Listening
- Sharing information
Feedback: a valued strength
- Knowing what to say to whom, and when and how to say it
- Eight steps of constructive criticism
- Six secrets to effective praise
Day 2
Body language: an effective communication tool
- Four types of non-verbal communication
- Micromessages
- Language of colour
The truth about emotions
- The difference between aggressive and assertive behaviour
Communication styles
- Value systems and communication styles
- Behaviour profiles
New communication tools
- Cell phones, e-mails and blogs
- Selecting the right tool for the job
- Using communication technologies wisely: where, when and how
+ Objectives
Provide participants with the opportunity to discover their own communication style and practice their communication skills.
+ Method
This program takes a practical approach to developing communication skills in a one-on-one context, through self-assessment, individual exercises, simulations and case studies.
+ Participants
Entrepreneurs, consultants, project engineers, professionals, partners and executives from various types of organizations and managers interested in improving their interpersonal skills in sensitive situations.
+ Note(s)
1.3 continuing education unit (CEU) is awarded for this program.
