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Lean/Kaizen Workshop:

Implementing Continuous Improvement Methods in the Health and Social Services Sector


Animated by:

Sylvain Landry
Sylvain Landry
Ph. D. (administration), HEC Montréal, CFPIM
Professor and Director, HEC Montréal's International Projects

Jean-Marc Legentil
Jean-Marc Legentil
B.A.A., HEC Montréal; MBA


Continuous improvement is vital to maintaining organizational efficiency and effectiveness. In the health and social services sector, there are several methods and tools available to help achieve this outcome. In the application of these fundamental methods and continuous improvement tools, as a complement to clinical activities, the old adage "practice makes perfect" holds true.


This two-day workshop is a practical follow-up to the seminar on The Lean/Kaizen Approach in the Health and Social Services Sector: Maximizing Value-Added Activities.



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