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The Lean/Kaizen Approach in the Health and Social Services Sector:

Maximizing Value-Added Activities


Animated by:

Sylvain Landry
Sylvain Landry
Ph. D. (administration), HEC Montréal, CFPIM
Professor and Director, HEC Montréal's International Projects

Jean-Marc Legentil
Jean-Marc Legentil
B.A.A., HEC Montréal; MBA


Many hospitals around the world have implemented lean healthcare practices in recent years. Also referred to as the "Toyota approach," this and other continuous improvement initiatives (Kaizen) aim to improve the efficiency and effectiveness of the healthcare system. The corresponding methods and tools help identify and eliminate activities that do not add value, such as unnecessary travel, excessive wait times and errors of all kinds, so that organizations can focus on those that do.

This seminar explores the different facets of the lean approach and continuous improvement, using examples from various hospitals in Quebec and the rest of Canada, as well as other countries such as the U.S. and Japan. Participants will be invited to take part in a simulation illustrating the concepts of batch-and-queue and one-piece-flow systems and the benefits they hold for the healthcare system.

Participants will also be encouraged to discuss and compare their opinions in order to promote the sharing of knowledge within this community of practice.

Participants interested in learning more about the practical application of these methods in a hospital setting are encouraged to register for the two-day , to be held in November.




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