Louis Fabien

Associate Professor, Department of Marketing

Contact information

HEC Montréal
3000, chemin de la Côte-Sainte-Catherine
Montréal (Québec)
Canada H3T 2A7

Personal page
Email: louis.fabien@hec.ca
Phone: 514 340-6423
Secretary: 514 340-6413
Fax: 514 340-5631
Office: 4.723

Other title(s)

Member of the Group for Research and Teaching in Marketing (GREM)

Education

M.Sc.(marketing), Sherbrooke
D.Sc.écon.appl., Louvain-la-Neuve

Expertise

Marketing Management in Service Sector Companies
Service Quality Management
Customer Service Management
Front Line Employees Management
Marketing Management in Public Organizations

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