Jean Poitras is a professor of conflict management at HEC Montréal and a psychologist specializing in mediation. Public and private organizations, labour unions and the media often approach him for his expert input. He has developed a comprehensive knowledge of conflict management through his experience as a consultant, his own research and the findings of recent studies. For more than 10 years, Dr. Poitras has been helping managers and professionals improve their negotiation and mediation skills. His dynamic, communication-oriented teaching style facilitates the acquisition of practical, insightful strategies.