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A HEC Foundation, Chair in Game Theory and Management and GERAD Seminar – Service product design and consumer refund policies

February 22, 2017 from 11:00 to 12:00

Xiao Huang – John Molson School of Business, Concordia University, Canada

We consider a monopolistic firm selling to heterogeneous consumers who receive imperfect signals on their quality valuations. The firm can customize the product, customize refunds, or customize both. We show that a wide range of product design and refund policies can be optimal depending on consumer valuation heterogeneity and signal quality.

This seminar is a joint presentation of the HEC Foundation, the Chair in Game Thoery and Management and the Group for Research in Decision Analysis (GERAD).
Free entrance. Welcome to everyone!


André-Aisenstadt Building
Université de Montréal Campus
2920, chemin de la Tour
Montréal QC H3T 1J4
Université de Montréal
Room 4488

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