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Thesis defence by Mina Rohani

When questions change customer's revenge responses : Studying the effects of form and content of questionnaires over time


Thesis defence

Candidate Mina Rohani
Date September 25, 2014
Hour 1:00 PM
Location HEC Montréal - Côte-Sainte-Catherine
3000, chemin de la Côte-Sainte-Catherine
Montréal (Québec)
Canada H3T 2A7
Decelles building - 3rd floor classrooms
Title When questions change customer's revenge responses : Studying the effects of form and content of questionnaires over time
( Abstract  PDF )
Supervisor

Yany Gregoire

 
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