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Thesis defence by Narjes HAJ SALEM

Paradoxical Behaviors of Service Customers Facing Service Failures and Failed Recoveries


Thesis defence

Candidate Narjes HAJ SALEM
Date June 27, 2013
Hour 10:00 AM
Location HEC Montréal - Côte-Sainte-Catherine
3000, chemin de la Côte-Sainte-Catherine
Montréal (Québec)
Canada H3T 2A7
Room: CPA du Québec
Title Paradoxical Behaviors of Service Customers Facing Service Failures and Failed Recoveries
( Abstract  PDF )
Supervisor

Jean-Charles CHEBAT

 
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